Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at debsdenim@gmail.com. Please note that returns will need to be sent to the following address that will be sent to you personally.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at debsdenim@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at debsdenim@gmail.com.
Return & Refund Policy
At Debs Denim, we want you to love your purchase. If you’re not completely satisfied, we are here to help.
Returns
We accept returns, but return requests must be made within 3 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unused
- Have all original tags attached
- Be in its original condition
- Be free from stains, perfume, odours, washing, dry cleaning or damage
Items that do not meet these conditions will not be eligible for a return or refund.
If a returned item does not meet our return requirements, the return will be declined. Customers may request to have the item shipped back to them at their own expense.
If the customer chooses not to have the item returned, Debs Denim reserves the right to dispose of the item after a period of 14 days.
Exchanges
We offer size exchanges within 3 days of delivery subject to product availability.
To be eligible for an exchange, items must:
- Be unworn and unused
- Have all original tags attached
- Be returned in their original condition
Original Packaging
Return items must include the original Debs Denim satin bag provided with the order
Complimentary gifts and promotional materials do not need to be returned.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Complimentary gifts and promotional items
- Loyalty rewards, including free products earned through promotions or customer reward programmes
- Items that have been worn, washed, dry cleaned, altered, or damaged
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent , or
- The item arrived damaged or defective
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photographs of the item and packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, refunds will be processed to the original payment method used for the purchase. Refunds will be issued for the amount paid for the item at the time of purchase, including any discounted or promotional pricing applied to the order.
Original shipping fees non-refundable unless the item received was incorrect, damaged, or defective.
If approved, refunds will be proceeded within 5-10 business days of approval. Processing times may vary depending on your payment provider or financial institution.
Contact Us
For return, exchange, or refund enquires, please feel free to contact us at:
Email: debsdenim@gmail.com
Phone number & WhatsApp: 234 704 905 2027